Terms & Conditions Policy
Effective Date: 18/05/2023
Welcome to our website! These Terms and Conditions govern your use of our website and your purchase of live fish from our business. By using our website and making a purchase, you agree to be bound by these Terms and Conditions. Please read them carefully before using our website or making a purchase.
We make every effort to ensure that the fish we sell are healthy and of high quality. However, as live animals, there may be variations in their size, colour, and temperament. We do not guarantee that the fish we sell will be identical to the photos on our website.
Orders and Payment
To make a purchase from our website, you must be over 18 years of age and have a valid credit or debit card. When you place an order on our website, you are making an offer to purchase the live fish at the price stated on our website. We will confirm receipt of your order by email, but this does not constitute acceptance of your offer.
We reserve the right to refuse any order or purchase for any reason at any time. If we refuse your order, we will notify you by email and refund any payment you have made.
We deliver live fish to customers within Australia. We use a reputable courier service to ensure that the fish are delivered quickly and safely. We charge a delivery fee, which is stated on our website.
We will provide you with an estimated delivery date when you place your order. However, we cannot guarantee that the fish will be delivered on that date. We are not responsible for any delay or failure to deliver the fish caused by circumstances beyond our control.
Returns and Refunds
Due to the perishable nature of live fish, we do not accept returns or offer refunds unless the fish are damaged or defective on arrival. If you receive a damaged or defective fish, please notify us within 24 hours of delivery. We may request that you provide photographs of the fish to help us assess the problem.
If we determine that the fish are damaged or defective, we will offer you a replacement or a refund.
For more information regarding returns and refunds, please refer to our DOA Policy found at our website.
Limitation of Liability
To the extent permitted by law, we will not be liable for any loss or damage, whether direct, indirect, or consequential, arising from your use of our website or your purchase of live fish from our business. This includes any loss or damage caused by viruses or other harmful components that may infect your computer equipment, software, data, or other property.
Intellectual Property
All content on our website, including text, graphics, logos, images, and software, is the property of our business or our licensors and is protected by Australian and international copyright laws. You may not reproduce, modify, distribute, or use any content on our website without our express written permission.
Governing Law
These Terms and Conditions are governed by the laws of Australia. Any dispute arising from your use of our website or your purchase of live fish from our business will be resolved in accordance with the laws of Australia.
Changes to these Terms and Conditions
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes to these Terms and Conditions will be posted on our website. Your continued use of our website or your purchase of live fish from our business after any changes to these Terms and Conditions will constitute your acceptance of the revised Terms and Conditions.
If you have any questions or concerns about these Terms and Conditions, please contact us at info@bettabud.com.